SUPPORT CENTER: 1-855-760-2497 (available 24/7) English only

PCRx Backup FAQ

PCRx Backup FAQ

Go back to Help

How do I back up and restore emails?

Microsoft® Outlook®

Files from Outlook® can be backed up by PCRx Backup from Windows®-based computers.
To properly restore, import restored files to the Outlook® application.
Then the Outlook files will restore from PCRx Backup.

Select to save the restored files to a particular folder on your desktop.

For file restoration steps, please refer to these FAQs:
How do I select individual files for restoration?
How do I restore files to selected folder on my computer? - see Restoration Options.

Once restored to that folder, open Outlook® and you do the following:

  • Select File | Import and Export... from the menu in Outlook®.
  • Select Import from another program or file.
  • Click Next.
  • Highlight Personal Folder File (PST).
  • Click Next again.
  • Now use the Browse button to select the backup copy of the PST file you want to recover from your backup location. This is the file you restored to your desktop.
  • Make sure Replace duplicates with items imported is selected.
  • Click Next.
  • Finish the import process with Finish.

Mozilla® Thunderbird®

Files from Thunderbird® can be backed up by PCRx Backup from Windows®-based computers. To properly restore, restart Thunderbird® when the restoration has completed.

Back up and restore of other email clients are currently not supported.

Go back to Help